Flashforge’s cloud service, Flash Cloud, suffered a cyberattack that has resulted in a loss of user data, the company said in a notice shared over Facebook on January 20.
“We regret to inform you that the Flash Cloud system recently experienced a cyberattack, which resulted in the loss of some user data”, the Flashforge image post reads. “Our technical team has swiftly completed the necessary server repairs, and everything is now back to normal. However, due to this attack, users wishing to continue using Flash Cloud will need to re-register their accounts and rebind their devices.”
Sure enough, attempting to log in to my own Flash Cloud account results in a “user not [sic] exist” error.
Flashforge did not respond to requests for comment the week of the announcement, including questions about the full scope of data loss, whether user data may have been compromised in the attack, or if the attack was communicated to users via any other medium.
The timing of the attack is interesting, falling amidst controversy over cloud services in 3D printing after Bambu Lab announced it would change the way third-party applications and devices are permitted to control its 3D printers. The changes were framed as a “security enhancement” but received poorly by the 3D printing community at large.
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License: The text of "Flashforge’s ‘Flash Cloud’ Suffers Cyberattack, Loses User Data" by All3DP is licensed under a Creative Commons Attribution 4.0 International License.