Professional 3D printing service Shapeways has alerted users about a possible data breach, and requests that customers reset their passwords.

Earlier today, the CEO and Founder of Shapeways Peter Weijmarshausen sent an email to their registered users to warn about a potential data breach.

It has not been 100% confirmed whether the security of user data was compromised, but the indications of unauthorized access were enough for the company to urge users to reset their passwords as a precautionary measure.

Shapeways is the world’s biggest online 3D printing bureau, making professional 3D printing services accessible to ordinary consumers and providing a marketplace for designers to sell their creations.

If you are a registered user of Shapeways, it’s strongly recommended that you log in now to change your password.

For anyone with a Shapeways account who suspects that someone has tried to gain access to their account or solicited personal information, they should contact service@shapeways.com immediately.

More details on this story when we have it. In the meantime, here’s the text of the email in full.

Hi,

We are currently investigating an incident involving unauthorized access to our systems. The intruders may have accessed some user names, email addresses, and shipping addresses. They did not access any model files. Additionally, the intruders did not access full credit card information because we do not store such information on our systems. We have not observed any actual misuse of your user information.

Although we protect your password with a hash in an effort to prevent malicious attackers from misusing it, to err on the side of caution we suggest that you reset your password at your earliest convenience. You can reset your password by logging into your account, navigating to the account settings page, and following the directions there for changing your password. If you use your Shapeways password for any other site, we recommend resetting the password for those sites as well. We encourage you to use strong passwords and not to reuse your Shapeways password on other sites.

As part of our investigation we are actively coordinating with law enforcement and reviewing and reinforcing our security procedures. If you suspect that someone is attempting to gain access to your account or solicit your personal information, please contact us at service@shapeways.com.

We apologize for the disruption and the extra work this requires from you. We take your security extremely seriously and will do our best to assist you through this process at service@shapeways.com.

Best,
Peter Weijmarshausen
CEO & Founder
Shapeways